CrowdStrike Customers and Regulators Await Details on What Caused Global Tech Outage

July 22nd, 6:44 PM EDT

By NEWSnet Digital Team

Computers and kiosks display in recovery mode as Microsoft outage causes computer issues worldwide, Photo Date: 07/19/2024.

CBS Mornings via MGN

AUSTIN, Tex. (NEWSnet/AP) — Cybersecurity firm CrowdStrike says a “significant number” of the millions of computers that crashed on Friday, causing global disruptions, are back in operation as its customers and regulators await more details of what went wrong.

A defective software update sent by CrowdStrike to its customers disrupted airlines, banks, hospitals and other critical services Friday, affecting about 8.5 million machines running Microsoft’s Windows operating system.

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The work of fixing it has required a company’s IT crew to manually delete files on affected machines.

CrowdStrike said late Sunday in a blog post that it was starting to implement a new technique to accelerate remediation of the problem.

Shares of the Texas-based company have dropped nearly 30% since the meltdown, knocking off billions of dollars in market value.

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